The Pivotal Stories Every Startup Leader Should Be Able to Tell

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At FacebookDon Faul and his team faced one of the more goliath tasks anyone in tech has ever faced. It was his job, as VP of Online Operations, to ensure a good experience for the site’s hundreds of millions of users — including responding to reports of abuse, flagged content, and other bad experiences. This boiled down to supporting his intrepid team members — sometimes spending entire days dealing with the toughest of human issues — to do their best work and stay motivated against overwhelming odds. The skill that made the critical difference: Being able to tell good stories.

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