Listening is an essential, yet often overlooked aspect of business communication. Entrepreneurs and senior executives are naturally filled with ideas, and it’s our nature to want to share those ideas with others. But great leaders over time learn to talk less and listen more.
There are many benefits of listening. Listening allows the executive to:
- Better understand customer and employee needs. By listening to what your team thinks, without your own agenda, you’ll be able to understand what they want and need.